The following rules govern your use of The Pokies 114 gaming platform on pokiesnet11.net. We operate as an online gaming operator registered with company registration number 3-102-841524 and established in 2021. Our head office is located 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We operate under the regulatory framework of PAGCOR and other applicable rules for jurisdictions where we accept customers. We have tested our systems extensively and publish these rules to make our operations transparent and predictable for players.
These Rules form a legal agreement between you and The Pokies 114. By registering an account with us you accept and agree to follow these Rules. Please read them carefully. If you do not accept any part of these Rules you should not register or you should close your account. We will update these Rules from time to time. When changes are made we will publish them on-site and, where required, notify affected players. Continued use after notice of change means you accept the updated Rules.
| Operator | The Pokies 114 |
| Registration | 3-102-841524, established 2021 |
| Regulator | PAGCOR and applicable local laws |
| Platform access | Desktop, mobile and other internet-enabled devices |
| Customer support | Available via support channels listed in your account |
You may use The Pokies 114 platform only if you meet all eligibility requirements listed below. These are strict: we enforce them and may request proof at any time.
When you create an account we will ask for personal information such as your full name, date of birth, email address and telephone number. We may require additional documents to verify your identity and address before allowing certain transactions. We tested our onboarding process and our results show that most identity verifications are completed within 24–72 hours when clear documentation is provided.
| Purpose | Acceptable documents |
|---|---|
| Identity | Passport, national ID card or driver licence |
| Proof of address | Utility bill, bank statement or government correspondence dated within past 3 months |
| Payment verification | Front of credit/debit card (with middle digits masked), bank statement or payment provider confirmation |
We take account security seriously. You are responsible for keeping your login details confidential. If someone else accesses your account, you must notify us immediately. We tested account access controls and our systems detect suspicious activity automatically, but timely player reporting helps speed investigations.
Deposits are credited after confirmation of funds from your payment provider or virtual currency wallet. We tested common payment methods and our practical experience shows that e-wallets and PayID-type services are usually fastest, while card payments may sometimes appear after a short delay depending on the issuer.
We strive to process withdrawals promptly. Based on our tests, typical internal processing times are fast but final receipt depends on the external payment provider. Below we summarise typical timeframes and conditions.
| Method | Typical internal processing | Player action required |
|---|---|---|
| PayID / Instant bank | Within 24 hours in most cases | 1x playthrough may apply depending on deposit source |
| Credit / Debit Card | 1–5 business days (varies by issuer) | Playthrough requirements may be higher (eg 3x for card deposits) |
| E-wallets | Within 24–48 hours | Verification may be required |
We offer bonuses and promotions under specific terms. We tested several common promotion types and summarise how they operate below. Bonuses are intended to enhance play but are subject to conditions to prevent abuse.
| Rule | Typical application |
|---|---|
| Wagering requirement | Bonus amounts often require wagering before withdrawal. Example: PayID deposits may require 1x playthrough, card deposits 3x playthrough where stated. |
| Game eligibility | Some bonuses apply only to specific games. Playing excluded games with bonus funds may void winnings. |
| Abuse | Bonuses suspected to be exploited through prohibited strategies, multiple account abuse or collusion will be voided and winnings cancelled. |
We tested a sample bonus with a 20 AUD bonus and a 10x wagering requirement. Our results show that game weightings affect how quickly the requirement can be met. Slots may contribute 100% while table games may contribute less or be excluded entirely. Always check the specific promotion terms attached to each offer.
To protect players and the integrity of the platform we enforce rules on acceptable conduct. We tested rule enforcement mechanisms and found our monitoring tools detect clear patterns of abuse. Below are behaviours that will result in action.
We use certified random number generation and tested games for fairness. If a game malfunctions you must not attempt to exploit it. In case of malfunction we will investigate and determine the correct outcome at our sole discretion. Where funds or game state are lost due to a malfunction, we will liaise with software partners to assess and, where appropriate, reimburse affected players. Our experience shows most technical issues are resolved within a short investigation window, but complex incidents can require longer.
We encourage safe play. We provide tools and limits to help you manage gambling activity, including deposit limits, loss limits, session reminders and self-exclusion. We tested these tools and recommend setting limits proactively. The Pokies 114 will enforce self-exclusion immediately when requested and help with further support if required.
We collect personal and transactional information to operate your account, comply with legal obligations and detect fraud. Our privacy policies govern how this data is used, stored and shared with partners such as payment processors and regulatory bodies. We apply technical and organisational measures to protect data. We retain transactional records for the period required by law and for dispute resolution. If you request data deletion we will comply where lawful to do so, but we may retain necessary information to fulfil legal, tax and regulatory obligations.
If we suspect a breach of these Rules, fraud, money laundering or misuse, we may suspend your account while we investigate. During an investigation we may withhold funds, freeze play and require documentary evidence. We take these steps to protect players and the integrity of the platform. Our team conducts reviews diligently; our tests of the investigation workflow show that straightforward cases are typically resolved in a few days while complex cases can take longer depending on third party responses.
If you disagree with a decision we make you should raise a complaint with our support team. We will acknowledge and investigate. If resolution is not possible internally we will advise you of external bodies or regulators able to consider your complaint. Our experience shows that providing clear evidence and timely cooperation speeds up resolution.
Attempting a chargeback after receiving funds may breach these Rules and can lead to account suspension, loss of winnings and legal action. If you have an issue with a payment contact support first. We will review the transaction and work with you and the payment provider to resolve the matter. Chargebacks initiated without prior contact can complicate resolution and may be refused if unjustified.
We may change these Rules for reasons including but not limited to customer service improvements, legal compliance, regulatory guidance, fraud prevention or system upgrades. Where changes materially affect player rights we will post notice on the site and, where practicable, notify affected players. Continued use after the effective date of any changes constitutes acceptance of those changes.
Your right to use our services is subject to local laws. You are responsible for ensuring that your access and use comply with law in your place of residence. Disputes arising from these Rules will be handled in accordance with the jurisdiction specified in our Terms and Conditions and applicable regulatory requirements. We recommend seeking legal advice if you are unsure about your rights in your jurisdiction.
If you need help with your account, verification, deposits or withdrawals please contact our support team using the channels listed in your account area. When you contact us provide your account details and transaction references to speed resolution. In our tests, providing full documentation at first contact reduced the time to resolution substantially.
We built these Rules from our experience operating a secure and fair gaming environment. We regularly test our platform for fairness, payment reliability and customer support quality. Our results show most player issues are resolved quickly when accurate information and documentation are provided. We aim to be transparent and fair: if you have questions about any rule, please contact support so we can explain how the rule applies to your situation.
| Scenario | Example | Result |
|---|---|---|
| PayID deposit and bonus | Deposit 50 AUD by PayID and claim 10 AUD bonus with 1x wagering | Wagering amount = (deposit + bonus) x 1. Winnings withdrawable once wagering met and verification completed. |
| Credit card deposit | Deposit 100 AUD by credit card; 3x playthrough applies | Wagering requirement = 300 AUD before withdrawal; card issuer delays may apply. |
| Excluded game play | Using bonus funds on excluded table games | Winnings may be voided and bonus cancelled. |
These Rules are written to protect both players and The Pokies 114. We test, monitor and maintain our platform to provide a secure, fair and enjoyable experience. For any dispute, please provide full details and we will investigate quickly and transparently.
Last updated: the date shown in the site footer. Please review regularly.
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